37 Technical support interview questions samples
You can ref answer samples, tips by links below:
8. What is your basic technical experience and qualifications?
9. What technical skills do you possess that would benefit our company?
10. What do you know about our products and company?
11. Have you used any of our products or similar products/competitors?
12. Would you say that you are hands-on type of person?
13. What is your expected period for an average call?
14. Would you be willing to take training or classes to improve your technical skills?
15. What steps do you take for solving a technical problem?
16. What tools are most helpful to you when trouble shooting and solving a problem?
17. Tell me about your tech support experience.
18. About how many calls did you answer on average in a day?
19. What procedures did you follow when you received a call?
20. What percentage of all calls were you able to answer without escalation?
21. How long were you prepared to work on a call before escalating it?
22. What percentage of every 8 hour shift were you either on the phone or available to take a call?
23. Would you say there was much diversity in the type of calls you received?
24. How did you like working third shift?
25. What percentage of your cases needed 2 or more calls to clear the same issue?
26. How did you deal with really upset customers?
27. How many angry customers would you refer to your supervisor in a week?
28. What sort of ramp-up time do you think you need to be fully productive?
29. What are monitoring methods for Technical support activities?
30. Describe ISO 9001 for Technical support?
31. What are top 3 knowledge/top 3 skills for Technical support field?
32. Describe two or three major trends in your Technical support field?
33. What are methods that are used to manage Technical support?
34. What are common risks for Technical support? And how to face?
35. Describe steps to manage Technical support activities?
36. How to measure performance of Technical support activities?
37. What tertiary qualifications have you attained that related to Technical support field?
Top 7 interview questions with answers
1. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
2. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.
3. Describe a typical work week for you.
Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions.
It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.
4. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
5. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the position being discussed. Give a little advance thought to this relationship.
6. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude
7. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? Are examples.