Tips quality manager interview questions
Dress appropriately. Plan your outfit at least the night before and make sure it is clean/pressed.
Turn OFF your cell phone (a lot of people forget this one).
Bring copies of your resume and references for the interviewer as well as a pad of paper and a pen. Be polite and friendly to EVERYONE that you meet because the hiring manager may ask for their opinion.
Look the interviewer in the eyes. Speak clearly. Smile. Try to use “confident” body language.
Stay calm and try to remember that an interview is a 2 way discussion. You’re trying to find out of an employer is going to be good for you, just like they are trying to find out if you will be good for them.
Prepare some answers for the typical questions like “tell me about yourself” “what are your greatest strengths/weaknesses” “where do you see yourself in x years” (you can search for interview questions and answers and see what more of the typical questions are as well as the best ways to answer them)
Try to include specific examples of your relevant skills, experience, and abilities in your answers. Remember you’re selling yourself so you want to point out things that are relevant to the company.
Stay positive. Try to frame everything in a positive way, even if it is/was horrible. Never speak badly of other people or past positions/companies. There is always something polite to say.
If you find yourself flustered, its ok to ask for a moment to think about the question… it is, afterall, a discussion and discussions have pauses and silence in them.
DO YOUR RESEARCH! Look into the company, their vision, the duties of the job, and the typical pay for a similar position in your area.
Ask questions at the end. You should prepare 5-10 questions (I prepare 8 in case some get answered) based on the research you have done.
The Job Interview
Why are you here? This is another way of asking “Why do you want to work here specifically?” If you’ve answered this in your cover letter, great! Now repeat out loud how the company’s goals, philosophy, mission, business practices, service policies, innovations, etc. coincide with your own objectives, values, and background. If you haven’t researched the company, too bad for you; your lack of interest in the employer will be mirrored by the employer’s lack of interest in you.
How can you help us? This question asks how your knowledge, skills, and accomplishments will benefit the employer. Again, if you’ve stated this in your resume and cover letter, excellent! Now say it again and back it up with concrete evidence that you’ve brought to the interview.
This “evidence” doesn’t have to be a full portfolio – just a few well-chosen samples that provide proof of your KSAs. Some examples: academic transcripts, letters of recommendation, employee evaluations, awards, newspaper or magazine articles, brochures, technical drawings, creative designs, paintings, photographs, illustrations, diagrams, sketches, charts or graphs, product samples, scale models, inventions or innovations, displays, presentations, reports, essays, research papers, experimental results/conclusions/summaries, project outlines or synopses, contract proposals, business plans, cost/benefit analyses, program developments. If an opportunity to “show your stuff” doesn’t arise during the interview, ask to present it at the end, and then offer to leave your samples for the interviewers to further examine at their leisure.
What kind of person are you? Call it what you want (personality, behaviour, attitude, character, temperament, disposition, etc.), the kind of person you are is extremely important, and is often the determining factor in whether you get hired. Moreover, it’s something that interviewers evaluate merely by watching and listening, so there’s no point in you trying to convince them with words – their observations will be the judge. If they want second opinions on your personality, they’ll ask other interviewers or contact your references and ask for a candid assessment.
Nevertheless, the following tips can help to make a good impression: Dress appropriately for the position you’re applying, be courteous to everyone you meet, remain alert and attentive, and thank the interviewer(s) before you leave. If you don’t understand a question, ask the person to rephrase it. If you’re having trouble formulating a reply within a reasonable time, ask to come back to that question later. When asked a Yes or No question, elaborate. And when you can’t answer a factual question, an “I don’t know” response is better than wading blindly into a pool of quicksand.
- What is your management style: hands-on or hands-off?
- What qualities do you think an excellent employee should have?
- How do you like to communicate with your staff? (in person, by email, and/or at periodic meetings?)
- What is your experience with this type of job? (have they done this type of job before?)
- What is your ISO 9001 experience? Have you taken a company through registration?
- What is your track record on ISO 9001 non-conformities?
- What is your experience with writing the QA Manual?
- What is your experience in working with sampling plans? Please describe some of the standards.
- What audits have you been involved with? What is important to recognize when doing an audit? Why Audit?
- If an employee is doing something different then the procedure, what action should be taken against the employee? Do you correct the employee on the spot?
- Difference between Six Sigma and CMMI?
- What are the roles of Quality Assurance?
- What is the difference between quality assurance and quality control?
- Differentiate between product quality and process quality?
- What are the three measures in common use in Quality?
- How many types of reviews that we have in our testing? What is bad defect? why do we write bad defects?
- Give examples of metrics to control the efficiency of the testing suppliers.
- What are the benefits of Quality Management System?
- What are Six mandatory Quality procedures?
- Which Steps must be used in implementing a quality management system?
- Describe to me the difference between validation and verification.
- Describe to me what you see as a process. Not a particular process, just the basics of having a process.
- Give an example of Where and How You have improved the testing quality?
- What are the quality principles?
- In the region, where there is no quality management, what would you do to introduce the concept of TQM?
- Describe to me when you would consider employing a failure mode and effect analysis.
- Tell me about any quality efforts you have overseen or implemented. Describe some of the challenges you faced and how you overcame them.
- What types of documents would you need for QA, QC, and Testing?
- What is the difference between QA and testing?
Quality management interview answer tips
- Identify key goals, tasks, job specs and attributes for quality positions then ask question: how to do, how to become …
- Listen questions carefully, then ask by your self : what are things related to quality management field before answering.
- Always ask by yourself: what are quality management proofs that are required for this position?
- Make a full list of interview questions for quality management field: specialized interview questions, common interview questions, interview tips, interview thank you letters, types of job interview questions…
- Free sample quality management job interview questions and answers. Updated: 2010/2011.