Below are common questions which are often asked in a Call center manager interview. You can see all questions related to this job such as Telephone, Structured, Situational, One on One, Informational, Technical questions and they are helpful for beginner, entry-level or experienced candidates.
I. Types of interview questions:
1. Call center manager interview questions for Phone interview:
• Could you please let me know more about yourself?
• Do you have any teamwork experience as a Call center manager?
• What was your feeling if you had to work with a person who is worse than you?
• Tell me the key tasks of a Call center manager?
• Tell me the thing you dislike in your last job?
• Tell me your weakness?
• Tell me your key strengths?
2. Call center manager interview question examples for Second interview:
• Describe all the skills you have as a Call center manager?
• What will you do to enrich the experience which you are lack of?
• Tell me the qualifications as well as skills you think necessary for a Call center manager?
• Tell me some of your projects which you involved?
• Tell me the most difficult decision you have ever made?
• Are there any of your friends or relatives who are working as a Call center manager in this company?
• Tell me your expected salary and promotions if you are offered this position?
3. Call center manager interview question samples for technical skills interview:
• Tell me the position you want to work in when focusing on a task?
• Tell me the popular mistakes which a Call center manager often makes and tell me the solution to deal with them?
• Do you think that this job is lower than your level?
• Describe the methods/techniques you often used when you worked as a Call center manager? Tell me how you performed them?
• Which type of work would you prefer, individual or team?
• Tell me how did you do to apply ISO 9001 to your Call center manager job?
• Tell me your questions if you have any?
II. Job interview tips for Call center manager
1. Learn about the type of interview, the number of candidates as well as interviewers, and find out if the interview formal or informal.
2. Learn about the skills and experience the interviewer requires, applying procedures, training courses…
3. Learn about the issues related to company or some current events, the interviewer may want to ask you relevant questions
4. Prepare and practice your answers before entering the interview.
5. Talk and discuss with the applicants who have joined the interviews, you may ask for their interview experience and advice.
6. Make a list of things which you want to discuss in the interview.
7. Make a list of questions you are interested in and ask the interviewer if you have chances (for example, you can ask about their training programs and what could you do to join such programs).
8. Reach the interview 15-20 minutes earlier. You shouldn’t leave for interview in rush hours and avoid going on crowded streets. Have a look around the building and try to talk with other candidates to relax.
9. Do not afraid of talking with others around you. They may give you helpful advice and they may tell you whether your response proper or not.
Top 7 interview questions with answers
1. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
2. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.
3. Describe a typical work week for you.
Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions.
It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.
4. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
5. Explain how you would be an asset to this organization
You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the position being discussed. Give a little advance thought to this relationship.
6. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude
7. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? Are examples.
Top job interview materials
• 13 types of interview questions and how to face them
• 31 job interview tips
• Top 12 secrets to win every job interviews
• Job interview checklist 36 points